Terms and Conditions

  • “SIMPLIFIED PORTAL" maintains the https://www.milkman.ae/ Website ("Site").
    “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection there with shall be heard only by a court of competent jurisdiction in U.A.E.
    ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
    ‘’We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’
    ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
    ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
    ‘’User is responsible for maintaining the confidentiality of his account’’
    As part of the subscription process on the Website, www.milkman.ae may collect the following personally identifiable information about you; Name including first and last name, Email address, mobile phone number, contact details, Address, Postal code, Lifestyle preferences, and information about the pages on the Website you visit/access, the links you click on the Website, the number of times you access the page and any such browsing information.

    Services of the Website would be available to only choose selected geographies in Dubai, United Arab Emirates for the time being. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you.

    All shoppers have to subscribe for placing orders on the Website. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing or by contacting the customer service.

    All the subscription plans listed on the Website will be sold at price including VAT (Value Added Tax). The prices mentioned at the time of ordering will be the prices charged on the date of the delivery.

    As a customer you can cancel your subscription at any point in time with a notice period of 7days.

    Membership Cancellation: We will refund 50% of the remaining unused days.

    For any queries or concerns relating to the cancellation of the subscription may be directed by you to our customer support team who can be contacted at:

    Contact details: info@milkman,ae or Help section of the milkman.ae platform

    Orders can be cancelled by contacting customer care 24hrs prior to the delivery date.


    Our Returns & Refunds Policy entitles all our subscribers to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will replace the product free of cost.

    www.milkman.ae take full responsibility of the products delivered to you. We ensure quality checks like expiry date, freshness of the product and new crystal clear glass bottles but are not liable for any medical/health/or other repercussions pertaining to the consumption of the product. The customer is solely responsible for the product she/he purchases and the effects of the consumption of these products are her/his responsibility including any expenses or costs that medical treatment or any other action may ensue.

    We deliver every day from 3AM to 6AM. Please provide accurate information with apartment/ villa number, building/ community name, street number, with the nearest landmark. Currently we deliver only in Remraam, Dubai. Soon we will start operations in the other areas.

    www.milkman.ae employs third party suppliers for the distribution of products. We take full responsibility for their behavior and code of conduct. Immediate action will be take in this regard.

    All payments for monthly or paid trial subscriptions are to be paid in full at the time of first delivery. We accept credit cards, debit cards payments. Cash on delivery options are not available at the moment.

    We provide an option to freeze your subscription for a period of 1 - 30days in case you are out of station.

    1. That in the event of a non-delivery due to (wrong name or address or any other wrong information provided) any extra cost incurred by www.milkman.ae for delivery of the same item for the second time shall be claimed from you.
    2. That you will use the services provided by the Website, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Website.
    3. You will provide authentic and true information in all instances where such information is requested of you. M…… reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the subscription and debar you from using the Services without prior intimation whatsoever.
    4. That you are accessing the services available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Website.
    5. That the address at which delivery of the product ordered by you is to be made will be correct in all respects.
    6. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
    7. We are not liable for any complaints reported after the expiry date of the product.
    This User Agreement is effective unless and until terminated by either you or www.milkman.ae. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Website. www.milkman.ae may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website, such termination will be without any liability to www.milkman.ae.. Upon any termination of the User Agreement by either you or www.milkman.ae. , you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under the User Agreement or otherwise. www.milkman.ae.’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.

    Simplified Portal is the licensed owner of the brand ”, "Golden Shells", the Website “” and “”.By accessing the services provided by the Website you agree to the following Terms of Service.

    If you wish to contact us, kindly sending an e-mail to: info@milkman.ae